Privacy Policy

Last updated: 30 September 2026

1. Information we collect

• Account details: name, email address and mobile number when you sign up or log in (with Google, an email link, a mobile OTP or email and password).
• Order details: items ordered, delivery address, pincode, optional landmark and, if you use the map picker, the location you select.
• Payment status: whether a payment succeeded and its reference number. Card, UPI and bank details are handled by Razorpay and are not stored by us.
• Technical data: basic device and browser information, and small files stored in your browser (for example, your cart and login session).

2. How we use it

• To create your account, take and deliver your orders, and confirm payments.
• To contact you about your order by call, SMS, WhatsApp or email.
• To prevent fraud and misuse, and to improve the website.

3. Who we share it with

We do not sell your personal information. We share only what is needed with:

• Razorpay, to process online payments.
• Google Firebase, which provides our login and secure data storage.
• Delivery partners, who receive your name, phone number and address to deliver your order.
• Authorities, when the law requires it.

4. Security and retention

We use trusted services and HTTPS to protect your data. We keep order and account records for as long as needed to serve you and meet legal, tax and accounting requirements, and then delete or anonymise them.

5. Your choices

You can update your name and phone number in your Profile at any time. To ask for a copy of your data, a correction, or deletion of your account, contact us using the details below and we will respond within a reasonable time.

6. Children

Our website is meant for adults. We do not knowingly collect information from children.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

8. Contact

Privacy questions? Call or WhatsApp 8341383888 or email vasistanaturals@gmail.com.