Refund & Cancellation

Last updated: 30 September 2026

1. Cancelling an order

• You can cancel an order for a full refund any time before it is dispatched. Call or WhatsApp us on 8341383888 as soon as possible.
• Because our food is packed fresh for each order, we cannot cancel once the order has been dispatched.
• We may cancel an order if an item is unavailable or we cannot deliver to your address. In that case you receive a full refund.

2. Returns

Food items cannot be returned once delivered, for hygiene and safety reasons. We will, however, help you if:

• the item delivered is wrong or missing,
• the pack is damaged, leaking or tampered with, or
• there is a quality problem with the product.

Please report this within 24 hours of delivery on WhatsApp 8341383888 or at vasistanaturals@gmail.com, with your order details and clear photos of the item and packing. After checking, we will send a replacement or refund the amount for the affected item.

3. How refunds are paid

• Online payments are refunded to the original payment method (UPI, card, net banking or wallet).
• Refunds are started within 2–3 working days of approval. Your bank may then take about 5–7 working days to show the money.
• For Cash on Delivery or manual UPI orders, we refund by UPI or bank transfer to details you give us.

4. Payment problems

If money was deducted but your order was not placed, the amount is normally returned automatically by your bank or Razorpay within 5–7 working days. If you do not receive it, contact us with your payment reference and we will help.

5. Contact

Call or WhatsApp 8341383888 or email vasistanaturals@gmail.com.